Refund & Goodwill Policy
The are passionate about our ‘Client Focused’ service. We are committed to providing a smooth and seamless client experience delivering high quality foods to you. That is the Goodwill Policy!
If you ever want to ask us anything, whether about our products and services, this Website, any of our Terms and Conditions or even recommendations or advice on how to prepare or serve any foods delivered to you, then please contact the
Food is our passion and we are here to share that passion with you!
If you believe the have not delivered on the Goodwill Policy, the products you receive are damaged or incorrectly supplied on delivery or you are dissatisfied with the quality of the produce received, please contact our dedicated Client Complaints Team on email at contact@brozbutchery.com as soon as possible, and within 6 hours of receipt of your Order.
They will immediately investigate your complaint. We may offer you a replacement product and/or a refund and any refund given by us will be made to the debit/credit card account provided when you placed your Order.
Naturally, our products may only be returned if we have not serviced you in accordance with the Goodwill Policy.
You agree to check all products you receive from us immediately upon receipt so if we do not hear from you within 6 hours of receipt, you will be deemed to be satisfied with your Order.